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Frequently Asked Questions
- Why can’t I order a specific size?
We have a maximum and minimum size width and drop for each blind. If your measurements fall outside of these size brackets, either contact us for recommendations or work with your transoms and divide your window. We recommend you contact us before doing this. Be sure to double check your measurements and make sure you are using the right metrics.
- Can I make an amendment to my order once it’s been placed?
We will always try our best to make amendments when needed, but as orders are processed very quickly, we can’t always guarantee this will be done. Please contact us as soon as possible if you need to make an amendment and we will try our very best.
- How do I fit my blind?
We offer a step-by-step fitting guide to make the process as easy as possible for our customers. If you still feel uneasy about fitting your blind, we offer a free consultation service. You can book a video call with one of our experienced team to guide and advice you while fitting your blind.
Call us or Email us to arrange your free consultation.
- What do I do if I measure wrong?
As our products are made to measure and bespoke to your requirements, we do not offer a refund policy. We do however offer a step-by-step guide on measuring for your blind. If you are still unsure and nervous about measuring for your blind, we offer a free video consultation with one of our experienced team. They can offer you support and advice while you measure for your blind.
Contact us to arrange a free consultation
- How do I make a change on my order?
We will always try our best to make amendments when needed, but as orders are processed very quickly, we can’t always guarantee this will be done. Please contact us as soon as possible if you need to make an amendment and we will try our very best.
- How do I measure for my window blinds?
We offer a free video measuring consultation if you would like further guidance with measuring.
Contact us if you would like to arrange a free consultation.
- Do you offer a measuring and fitting service?
We don’t offer a measure and fitting service, we however provide measure and fitting guides to make it an easy process for our customers. We also offer a video consultation with one of our expert team. This video can be done while you are meauring or fitting your blind, so we can offer advice and support.
To arrange your free consultation contact us.
- How do I fit my blind?
We offer a step-by-step fitting guide to make the process as easy as possible for our customers. If you still feel uneasy about fitting your blind, we offer a free consultation service. You can book a video call with one of our experienced team to guide and advice you while fitting your blind.
Call us or Email us to arrange your free consultation.
- How do I get a quote for a blind?
Choose the blind you are interested in, simply put your measurements in and it will give you the price.
- My product is faulty/ damaged, what do I do?
We have our customer service team on hand to help resolve any issues of this nature.
Contact us on:
- What is your returns policy?
As our products are made to measure and bespoke to your requirements, we do not offer a refund policy. We do however offer a step-by-step guide on measuring for your blind. If you are still unsure and nervous about measuring for your blind, we offer a free video consultation with one of our experienced team. They can offer you support and advice while you measure for your blind.
contact us to arrange a free consultation
- My product is faulty/ damaged, what do I do?
We have our customer service team on hand to help resolve any issues of this nature.
Contact us on:
- Can you suggest blinds for me?
Book a slot today for a free video interior design consultation. One of our experienced team can advice you on what would work well for you space.
Contac us to arrange your free consulation.
- Do you offer free samples?
Yes, we offer a free, unlimited sample service. Just choose the product you would like, choose free sample and place order. It’s as simple as that.
- Do you supply all the components with the blinds needed for installation?
All the components you need to install your blind, will be included with your blind order.
- What is the difference between recess and exact?
With recess the blind will sit inside the window, with exact the blind will sit outside the window.
- How do I make my blinds child safe?
Child safety is a crucial part of our mission. Click here for more information on child safety with your blinds.
- My question isn’t listed, how do I get further help?
We have an amazing customer service team to help.
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